Returns and Warranty Policy
No Hassle Returns Policy
We guarantee your complete satisfaction and want to make sure you are happy with your purchasing experience. If you have changed your mind on an item, no problem - we make returns easy. You can return your product within 7 days of delivery by simply reaching out to our customer support team at our Help Centre. Your refund will exclude delivery fees and a 15% restocking fee and can only be made if the merchandise is in "it's original" condition and packaging, so we recommend you keep your packaging for at least the first 7 days after purchase. Customers are encouraged to inspect merchandise for any damages and/or defects upon delivery. Damage and/or defective items are subjected to replacement, repair or a complete refund unless sold “as is”. Merchandise must be complete (including any manuals and accessories). Altered items or items sold as damaged cannot be returned. The original Furniture Wonderful receipt must be presented at time of return. Once you have notified furniture wonderful of your desire to return the product, you will be contacted by a carrier to arrange a date for a pick up. To expedite the processing of your return, please reference your invoice number.
Warranty & Repair
Items that fail more than 30 days after purchase, and within the manufacturers’ warranty period, will be repaired, exchanged or refunded by Furniture Wonderful at its sole discretion. The original Furniture Wonderful receipt must be presented at time of return. Altered merchandise or merchandise damaged by misuse, accidents, fire, flood or acts of God is not covered by warranty. This warranty is also void if the merchandise suffers damage caused by abuse, negligence, accident, repaired or tampered with or was sold "as is", We do not guarantee fabrics against wear, fading, color fastness, or any damage that occurs during the cleaning process.
If the item cannot be repaired to factory specifications, the item will be replaced with the same or comparable merchandise. If the same or comparable item is not available, we will issue a credit towards new merchandise.